Refund policy

Last updated: September 2, 2026

Our Policy

Since every piece is custom made to order specifically for you, we do not accept returns for reasons such as a change of mind. We only accept claims for items that arrive damaged or defective.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 14 days of delivery. To help us resolve the issue quickly, please include your order number, a description of the issue, and photos of the damaged item and its packaging.

Once your claim is reviewed and approved, we will send you a replacement of the item at no additional cost.

If a replacement is not possible for your specific item, a refund will be issued as store credit.

This policy applies the same way across all materials (Print Only, Canvas Print, Aluminum/Metal, Acrylic Print, and Canvas Print Framed).

Non-Returnable Items

Since all items are made to order, we are unable to accept returns or exchanges for reasons other than damage or defect. This includes size, color, or material preferences after an order has entered production.

How to Report a Damaged or Defective Item

Please inspect your order as soon as it arrives. If there is an issue, contact us right away at the details below so we can evaluate it and make it right within the 14 day window.

Contact Us

For questions about this Return and Refund Policy, reach out to us:

Website: https://imagesbycheri.com
Email: info@imagesbycheri.com
Phone: +1 (520) 314-9696
Address:
8110 S Houghton Rd Ste 158-562
Tucson, Arizona, 85747
USA

The address above is used for business correspondence and administrative purposes.